Terms & Conditions

Service Agreement

By scheduling services with Soap & the City ("we," "our," or "us"), you ("Client") agree to the following terms and conditions. Please read them carefully before authorizing any work.

Service Authorization

By approving a quote or scheduling service, you authorize Soap & the City to perform the exterior cleaning services described in your quote. You confirm that:

• You are the property owner or have authorization from the property owner to schedule these services
• You have provided accurate property information
• You understand the scope of work included in your quote

Client Responsibilities

Before service, the Client is responsible for:

• Ensuring all windows and doors are fully closed and properly sealed
• Moving or protecting any items that could be damaged by water or cleaning solutions (outdoor furniture, decorations, etc.)
• Providing access to an outdoor water spigot
• Securing pets indoors during service
• Notifying us of any known property issues (roof damage, siding damage, leaks, etc.)
• Removing vehicles from driveways being cleaned

Property Condition & Access

We will clean all areas that can be safely reached. Some areas may not be accessible due to:

• Roof pitch or height limitations
• Obstacles blocking access
• Safety concerns
• Property features not disclosed during quoting

If significant conditions prevent us from completing the quoted scope of work, we will notify you and adjust accordingly.

Water Intrusion

Our cleaning process involves water and cleaning solutions applied to exterior surfaces. While we use low-pressure soft wash methods, some water contact with the property is unavoidable. If your windows, doors, or other openings do not properly seal against normal rainfall, they may allow water intrusion during our service. It is the Client's responsibility to ensure all seals are functioning before service begins. We are not responsible for water damage resulting from pre-existing seal failures.

Plant & Landscaping Protection

We take precautions to protect landscaping, including pre-rinsing and post-rinsing vegetation near treated areas. However, some risk to plants exists when using cleaning solutions. While damage is rare when proper protocols are followed, we cannot guarantee that no plants will be affected. Sensitive or valuable plants should be covered or the Client should notify us of their location before service.

Pre-Existing Damage

Our cleaning will not damage properly functioning, undamaged surfaces. However, we are not responsible for:

• Pre-existing damage that becomes more visible after cleaning
• Paint or coatings that were already failing
• Shingles or siding that was already loose or damaged
• Surfaces that were already weakened by age, weather, or improper installation

We document property condition before work begins when possible.

Scope of Work

Our quotes specify exactly what is included. Services NOT included in a standard quote (unless explicitly stated) include:

• Decks, porches, screened-in areas
• Upper chimneys
• Separate buildings or structures
• Red clay, rust, or efflorescence removal
• Interior window cleaning
• Downspout clearing (gutter entrances are included)

Additional services can be added for an additional charge.

Results & Expectations

Cleaning results vary based on surface condition, staining severity, and material type. We set realistic expectations during the quoting process. Specifically:

• Heavy moss and lichen may take weeks to months to fully detach after treatment
• Some staining may lighten but not completely disappear
• Results longevity varies based on environmental conditions
• Hardie board and certain materials may have variable results

No Warranties or Guarantees

Soap & the City does not offer warranties or guarantees on our services. Results vary based on many factors outside our control including weather, property condition, and environmental factors. We stand behind our work and will address legitimate concerns, but we do not provide formal warranties.

Payment Terms

Residential: Payment is due upon completion of service unless otherwise arranged in advance. We accept cash, check, and major credit cards.

Commercial: Payment terms are negotiated per contract. Standard terms are payment upon completion, but we offer net-30 and other arrangements for established commercial relationships.

Late payments may be subject to collection actions.

Cancellation Policy

Cancellations with less than 24 hours notice may be subject to a cancellation fee. Please contact us as soon as possible if you need to reschedule.

Weather

Some services cannot be performed in rain or extreme weather conditions. We will reschedule as needed and communicate any changes.

Insurance

Soap & the City maintains general liability insurance and workers compensation coverage. Certificates of insurance are available upon request for commercial clients.

Limitation of Liability

To the fullest extent permitted by law, Soap & the City's liability for any claim arising from our services shall be limited to the amount paid for the specific service giving rise to the claim.

Governing Law

These terms shall be governed by the laws of the State of North Carolina.

Changes to Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact

Questions about these Terms & Conditions? Contact us:

Soap & the City
Email: service@softwashcharlotte.com
Phone: 704-266-0795