Privacy Policy

Introduction

Soap & the City ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

When you request a quote, contact us, or use our services, we may collect:

• Name
• Email address
• Phone number
• Property address
• Service details and preferences
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website
• General location information

How We Use Your Information

We use the information we collect to:

• Provide quotes and schedule services
• Communicate with you about your service requests
• Send follow-up communications about your service
• Improve our website and services
• Respond to your inquiries
• Send marketing communications (with your consent)
• Comply with legal obligations

Third-Party Services

We use third-party services to help operate our business:

• GoHighLevel: We use GoHighLevel for customer relationship management and form submissions. When you submit a form on our website, your information is processed through GoHighLevel's platform. Please review GoHighLevel's privacy policy for information on how they handle data.
• Google Analytics: We may use Google Analytics to understand how visitors use our website.
• Hosting Provider: Our website is hosted on servers that may collect standard server logs.

Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business
• Our affiliated companies (Paver Savers USA, Merry & Bright) if relevant to your service needs
• Law enforcement when required by law

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

You may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, contact us at service@softwashcharlotte.com.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Soap & the City
Email: service@softwashcharlotte.com
Phone: 704-266-0795