Please read and fully review these Terms and Conditions (“Terms”, “Terms and Conditions”) to ensure that you understand them before hiring Soap and the City (“us”, “we”, or “our”) to complete any service.  We ask that you contact us with any questions or concerns about the information contained in this agreement prior to purchasing our services. You should understand that by hiring us to complete any of our services, you agree to be bound by these terms and conditions.

Description of Binding Agreement

These terms and conditions serve as a binding agreement between the property owner (“Client”) and Soap and the City, its owners, employees, and subcontractors (“Company”).  These terms are for the execution of services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. We reserve the right to update these Terms and conditions, without prior notice to you. You can review the latest Terms at any time via our website.

Authorizations

Permission to Access Property

Client agrees to allow the Company access to the property for the purposes of completing the services requested. Client also agrees to allow the Company to visit the property with little or no notice to assess service needs prior to the date of service or assess the completeness of services after they have been rendered.

Timing of Service

The Company agrees to complete the services during the time-frame specified in the estimate/work agreement. If due to unforeseen circumstances (including but not limited to bad weather), the service may need to be moved to the next available business day. Client understands that the Company will have to accommodate the rescheduled service around any previously scheduled Clients. In the event that the client cancels (or refuses to allow technicians to service the property) within 48 hours of scheduled service, the Company reserves the right to charge the client a $250 cancelation fee (or amount of service, whichever is less).

Use of Client’s Water

Client agrees to allow the Company to utilize their water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If the source of the water is from a well, or there is low water pressure, the Client will inform the Company and will avoid using any water during the cleaning service. If the water source is not sufficient for service, the Client must inform the Company a minimum of three days prior to service. In the event that the Client fails to inform the Company at least three days prior to the date of service, the Company reserves the right to reschedule the service and charge the Client a service fee in addition to the quoted price of the original service.

The Company will inspect any spigot prior to its use, to ensure there is no existing damage.  The Company will take before and after photos of spigot and inform the Client of any damages noted prior to use. The Company will not be held liable for any pre-existing damages.

Client’s Responsibilities on Day of Service

1.     Have a water spigot activated and accessible

2.     Shut all windows and doors tightly

3.     Ensure all outside electrical outlets and fixtures are shut off at breaker box prior to arrival

4.     Have all pet’s inside before and during cleaning

5.     Clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, and vehicles

6.     Avoid using water during the cleaning service to ensure no loss of pressure or volume

Risks and Releases of Liability Acknowledgement

Damage from Service

Our technicians are well trained and take extreme precautions in making sure the service does not cause harm to your home. The company uses safe techniques, bio-degradable chemicals and low pressure on delicate surfaces (including but not limited to siding, wood, roofing materials). However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low-grade building materials. Routine maintenance per manufacturer’s recommendations on the home’s surfaces, should be implemented to avoid any potential defects. Prior to a home being washed the homeowner needs to address any areas of concern to ensure a watertight seal. The Client assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.

On the date of service, the Company will attempt to note any pre-existing damage and will document any damage that is found. The documented damage and supporting documentation will be placed in Client’s file and provided to the Client upon request. If any new damage is found during the service, the Company will cease all service and document the existing damage.

Client acknowledges that by contracting Company to complete service that the Company will have to bring in the proper tools and equipment to complete the job. While the Company will take all necessary precautions to limit damage to Clients property at time of service, there is the possibility of some damage may occur. Company is not responsible for any reasonable damage that may occur as the result of the completion of service/transportation of tools and equipment. Examples of this include, but are not limited to; disturbed mulch, flattened plants/branches, scuffs/marks on decks, house and other areas where service is performed.

The Company will be obligated under our terms and conditions for any damage that was a direct result of gross negligence or willful misconduct. Damages must be discovered and reported to the Company within 3 days of completion of service. The Company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that was result of negligence.

House Wash Acknowledgement

Client understands that any blemish or flaw or any existing oxidation will be more noticeable after service. Vinyl sided homes, and any painted homes (Hardie Board Siding, Dryvit, Etc.) that have not been maintained or have direct sun exposure are susceptible to oxidation. Signs of oxidation include: a chalky white powder on siding and the clear overcoat removed. Client understands if a home suffers from oxidation, the oxidation may not be noticeable until after service. Similarly, if a home is covered with debris, blemishes may not be noticeable until after service. The Company will attempt to note these issues to the Client during the estimate, pre-service inspection or during service. Client understands the Company may not find every flaw and the Company cannot be held liable for any flaws that become more noticeable after service. Company is only responsible from damage that is a result of our negligence.

If Client requests a site unseen estimate, they will be required to provide photos that have been taken within seven days of the estimate, and recognizes that no flaws on the exterior surface can be noted during this time. In the event of a site unseen estimate, Client understands the Company will not be held responsible for any unacknowledged flaw and will attempt (but not guarantee) to identify any flaws on date of service. The cleaning solution used by the Company is specifically designed for our cleaning services and will not cause any discoloration or damage to the siding. Any resulting discoloration was therefore pre-existing.

The Company will not be held responsible for any failed seals on exterior windows that result in water entering the home or penetrating the area between the panes of a double paned window. The Company will not be held responsible for any water that enters the home due to windows that have been left open by the client, or windows that do not close properly.

Client acknowledges that they must shut off all outside electrical outlets and fixtures at the breaker box prior to service. Any damage that results from the Client not taking the proper action prior to service will be the sole responsibility of the Client. 

Client understands that in order to clean flat surfaces (concrete driveways, sidewalks, etc.) it is industry standard to use high pressure. In the event that the high pressure dislodges, or exposes, broken portions of the concrete, the Company cannot be held responsible. This is especially common with concrete that is older than 10 years old, or concrete that has not been sealed.

Roof Wash Acknowledgement

All roofs react to the chemical solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. Client understands that the roof will show results from service but it may take more time to completely remove the dead growths. Factors that impact the timing of this process include: age of roof, roof material, location, and the amount of buildup. There is potential that light brown areas remain noticeable on the roof after treatment. These light brown areas are dead algae that was killed by the service. Client understands that it may take time for the remaining dead algae to completely come off their roof. This removal process will be done by natural forces such as sun exposure and rain. It may take 6 to 8 weeks for the brown areas to fade completely. If after 6 to 8 weeks, the brown areas remain, the Company request you contact us immediately.  The Company will physically inspect the area and determine an appropriate course of action.

If roof has moss or lichen growth, it will take time for those to completely fall off. If the growth is deep into the roofing material, it will take time for our chemical solution to penetrate this growth. Those growths will turn white when treated with our solution and they will dry out and fall off naturally.  This process takes place with the assistance of wind and rain. If after 6 to 8 weeks, the growths remain the Company request the Client reaches out immediately. The Company will physically inspect the area and determine an appropriate course of action.

Our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof. Any damage or discoloration is therefore pre-existing. Company is not responsible for any difference in coloring of shingles that appear after the roof has been cleaned. It is common that if the roof has been repaired, or if the initial roofing company who installed the roof used shingles from different batches, that there may appear a slight difference in color of some shingles. Often, this is not noticeable until after the roof has been cleaned. 

Concrete Cleaning Acknowledgement

Every pour of concrete varies in appearance, consistency and quality. Depending on what materials were used in the concrete mix, how it was poured, how it was finished, the timing of the original pour and other factors, there could be multiple variations in the integrity of the surface. The Company will not be held responsible for concrete that appears to have different colors, or appears to be a different color after cleaning.

By hiring the Company to clean a concrete area, the Client accepts all responsibility for any aggregate that is removed during the cleaning process. Applying high pressure to any surface can result in a change of appearance, and high pressure cleaning can remove the top layer of aggregate from the concrete surface. The Company cannot be held liable for any resulting change in appearance (color, lines, circles, etc.) that comes as a result of cleaning. The Company takes all reasonable precautions to avoid etching, or removing, the top layer (often referred to as a cream coat) from the concrete. 

The Company will not knowingly clean any concrete that has been poured for less than 12 months. Likewise, the Company uses cleaning equipment specifically designed and made to clean concrete. This equipment is used at a lower pressure than the recommended 3,500 PSI to clean concrete. This is done in an attempt to limit possible damage to the concrete surface. The Company cannot be held responsible for any damage that results from cleaning using the appropriate equipment.

Damage to Plants

Client understands that the Company has set procedures to ensure that all plant life around the area of service is protected. Client understands that there is a potential for leaf burn from product getting on and around plants during the service. If any issues arise with plant life around the area of cleaning, the Company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed.

The Company has a 100% vegetation guarantee in order for Clients to have confidence in the Company’s professional ability to protect their property. In order for a damaged plant to qualify for being replaced under the guarantee, the plant must have been damaged as a direct result of the service that was provided. The Client will have three days from the date of service to inform the Company of the damage. The Company will note the condition of all vegetation prior to the beginning of service, and this damage will be documented. Photos and supporting documentation will be used in determining if the damage to the plant was caused by the service, or other factors. The determination of the cause of damage will be at the discretion of the Company.

If the Client attempts to rinse, or apply any other solution, to the exterior of the home within 72 hours of service, they wave their right ask the Company to replace any damaged plants. The application of water after service, can re-activate the cleaning solution (until it has biologically degraded), therefore the Company cannot ensure the protection of plant life in this situation.

Damage to Pets and Aquatic Life

Client agrees to remove and keep all animals (including fish) inside, or completely removed from the area of service. The area of service is classified as within 25 yards of where the Company will be completing services. In the event that Client does not remove, or keep, animals away from the area of service (including fish in ponds/water-features), they assume all responsibility, and all risk associated with harm that could result from contact with cleaning solutions, high pressure or general injury from contact with Company’s equipment.

The Company will do everything within their power to prevent injury or harm coming to any animals or aquatic life including: diluting any cleaning solution, not spraying directly at or near any animals or bodies of water and routing all run off away from animals and bodies of water. The company cannot be held responsible for acts of God, including wind blowing cleaning solution into a body of water, that may result in harm coming to animals or aquatic life.

Damage to Personal Property

Client is solely responsible for moving all items of personal property from the service area including: chairs, cushions, cars, potted plants, grills, artwork, tables, furniture of any kind or any other items in the area of service. Client assumes all responsibility for damage that may occur to any items not removed prior to service. If the Company deems that an item may be damaged, the Company may attempt to move the item or not complete service. In either event, the Company cannot be held responsible for any potential damage and cannot be made to complete service when there is significant risk of personal injury or property damage. Company reserves the right to charge the Client for the full amount of service, as well as charge an hourly rate of $100 to move any personal items.

Guarantees and Warranties

100% Satisfaction Guarantee

 If for any reason you are not satisfied with the service that we provide you, we will attempt to re-clean the area, or determine other means to achieve your satisfaction. The Client will have three days from the date of service to inform the Company of any service they deem unsatisfactory. This guarantee only covers the actual quality of the service itself, and not necessarily the end result. We cannot control any pre-existing discoloration or pre-existing damages to the surface of your home. As noted in the previous sections, some items only become noticeable once the area has been effectively cleaned. The Company’s goal is to ensure that every customer is 100% satisfied with our service and will attempt to do everything to rectify any situation in which the Client does not deem the service satisfactory.

Five-Year Warranty

All roof cleaning services will automatically come with a Five-Year Spot Free Warranty. This warranty guarantees that Soap & the City will provide the appropriate service to ensure the absence of visible dark discoloration from new organic growth on the Client’s roof for a period of 12 months beginning on the original date of service. In the event that within 12 months of the original service date, the Client notices significant discoloration on their roof, the Company will come out to the property and physically inspect the property to determine an appropriate course of action. The spot treatment of any new discoloration within 12 months following the original treatment will be at no cost to the Client. 

During years Two through Four of the warranty, if visible dark discoloration appears on the Client’s roof, Soap & the City will treat any affected areas for a 50% discount off the original quoted price, before any additional discounts.

For year Five of the warranty, Soap & the City will treat any areas of visible discoloration that appears on the Client’s roof for a 25% discount off of the original quoted price, before any additional discounts.

This warranty does not warranty the Client’s roof, nor does it warranty against any debris or growth and discoloration that was not treated during the original service. It is the Client’s responsibility to have debris regularly removed from the roof, and failure to remove said debris, may result in voiding the Five-Year Spot Free Warranty. Warranty is transferable to property’s new owner.

100% Plant Guarantee

The Company has a 100% vegetation guarantee in order for Clients to have confidence in the Company’s professional ability to protect their property. In order for a damaged plant to qualify for being replaced under the guarantee, the plant must have been damaged as a direct result of the service that was provided. The Client will have three days from the date of service to inform the Company of the damage. The Company will note the condition of all vegetation prior to the beginning of service, and attempt to document. Photos and supporting documentation will be used in determining if the damage to the plant was caused by the service, or other factors. The determination of the cause of damage will be at the discretion of the Company.

 The Client voids the 100% Plant Guarantee if they attempt to rinse, or apply any other solution, to the exterior of their home within 72 hours of service. The application of water can re-activate the cleaning solution, and cause damage to plants. As a result, the Company cannot guarantee that the Clients plants remain protected until after the cleaning solution has naturally bio-degraded (this process occurs naturally within 72 hours).

Content Release & Use

Client agrees to allow the Company to utilize any photos, videos, reviews or descriptions of the property in the context of advertising for the Company. The Company will use these photos, videos or descriptions without any compensation to the Client. The media will be solely used for advertising and training purposes. The Client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names. If the Client agrees to allow the company to display a sign for marketing on their property, it will remain in effect for no more than seven days.

Payment Terms

Payment is due upon completion of work unless other arrangements were made prior between the Client and Company. This arrangement will be documented and signed by both parties. Forms of payment accepted include: cash, credit care, debit card or check. All payment is due at time of service, and the Company reserves the right to charge the Client a late fee of 20% on every invoice not paid within 7 days of service.

If Client and Company have a net 30 days’ payment schedule, client must have payment submitted to company by 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of agreement, is subject to a 20% late fee.  If payment is not received within 60 days past due, the Company reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the Client. The Company also reserves the right to refuse to continue business with a Client who is currently past due, or who has been 60+ days past due more than once. This contract is binding.

Acceptance of Terms

By accepting an estimate, the Client agrees to all the terms and conditions in this agreement. You authorize the Company to perform the service specified on the estimate. You release the Company from property damage unless it is caused by negligence or willful misconducts. The Company is not responsible for damage to lose siding, paint, wood, trim or windows that was previously noted as damage or found during the pre-inspection walk through.